Scroll to top

Learning Design

Leadership & Management, Sales & Services, Customer service

We assess learning needs and design classroom, virtual, and blended solutions that build awareness and skill. Our focus areas include management and leadership development, customer service, and sales and sales management training.



Identify the outcomes of the project

Learn about the needs of the individual, group, or organization

Analyze existing information

Enhance with additional data gathering



Develop creative and engaging designs that achieve your goals

Meet the needs of the participants and fit the culture


Create customized, compelling materials that capture participants’ attention

Provide practical tools and strategies to advance their capabilities


Implement the project and monitor the work to ensure success

Learning Modules:

Leadership and Management

  • Building Trust
  • Climate
  • Coaching
  • Collaboration
  • Communication (Basic and Advanced)
  • Conflict Management
  • Coordinating and Delegating
  • Consulting Skills/Performance Consulting
  • Customer Service
  • Decision Making
  • DiSC
  • Direction Setting
  • Diversity
  • Emotional Intelligence
  • Ethics/Code of Conduct
  • Interviewing
  • Managing Change
  • Managing Expectations
  • Meeting Management
  • Motivating Others
  • Myers Briggs
  • Negotiation and Conflict
  • Performance Management
  • Problem Solving/Process Improvement
  • Providing Feedback
  • Presentation Skills
  • Setting Objectives
  • Situational Leadership
  • Social Styles
  • Stress Management
  • Supervisory Skills
  • Team Development
  • Time and Priority Management
  • Working Across Geographies/Boundaries
  • Workplace Respect

Sales and Service

  • Coaching Your Service People
  • Customer Telephone Skills
  • Fundamentals of Customer Service
  • Problem Resolution
  • Process Improvement
  • Analyzing the Competition
  • Assessing Customer Motivational Profiles
  • Coaching Your Salespeople
  • Conducting a Win/Loss Analysis
  • Creating and Sharing Your Value Proposition
  • Expanding Business Through Referrals
  • Handling Objections
  • Identifying Decision Makers and Influencers
  • Identifying Needs
  • Joint Calling
  • Motivating Your Salespeople
  • Negotiation Skills
  • Managing Your Pipeline
  • Matching Needs to Capabilities
  • Positioning for Business
  • Presentation Skills
  • Qualifying
  • Questioning Techniques
  • Setting Objectives
  • Targeting Your Prospects
  • Territory Management
  • Understanding Your Customer’s Business
  • Using Results Stories
  • Using Social Styles to Understand Your Customers

Design Review

Providing support with learning design and development. We offer a "fresh set of eyes" to assess designs or materials, offer creative, new ideas and options, or adapt existing materials to better meet learners' needs.

A design review typically includes feedback on:

  • Learning and performance objectives
  • Linkage to company direction
  • The core content
  • The flow/timing of the design
  • The mix of learning approaches
  • The level of interactivity
  • The expected effectiveness of the exercises
  • Recommendations for alternative/additional concepts/exercises