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Learning Design

Leadership & Management, Sales & Services, Customer service

We assess learning needs and design classroom, virtual, and blended solutions that build awareness and skill. Our focus areas include management and leadership development, customer service, and sales and sales management training.

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Assessment

Identify the outcomes of the project

Learn about the needs of the individual, group, or organization

Analyze existing information

Enhance with additional data gathering

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Design

Develop creative and engaging designs that achieve your goals

Meet the needs of the participants and fit the culture

Development

Create customized, compelling materials that capture participants’ attention

Provide practical tools and strategies to advance their capabilities

Implementation

Implement the project and monitor the work to ensure success

Learning Modules:

Leadership and Management

  • Adapting to Change
  • Building on Your Strengths
  • Burnout and Resilience
  • Building Trust
  • Climate
  • Coaching
  • Collaboration
  • Communication (Basic and Advanced)
  • Conflict Management
  • Coordinating and Delegating
  • Consulting Skills/Performance Consulting
  • Customer Service
  • Decision Making
  • Development Planning
  • Difficult Conversations
  • DiSC
  • Direction Setting
  • Diversity and Inclusion
  • Emotional Intelligence
  • Ethics/Code of Conduct
  • Facilitation Skills
  • Goal Setting
  • Influence
  • Innovation
  • Interviewing Skills
  • Leading from the Middle
  • Managing Change
  • Managing Expectations
  • Managing Up
  • Meeting Management
  • Motivating Others
  • Myers Briggs
  • Negotiation and Conflict
  • Performance Management
  • Presentation Skills
  • Problem Solving/Process Improvement
  • Project Management
  • Providing Feedback
  • Psychological Safety
  • Radical Candor
  • Setting Objectives
  • SLII® Concepts
  • Social Styles
  • Storytelling
  • Stress Management
  • Supervisory Skills
  • Team Development
  • Time and Priority Management
  • Working Across Geographies/Boundaries
  • Workplace Respect/Harassment

Sales and Service

  • Analyzing the Competition
  • Assessing Customer Motivational Profiles
  • Coaching Your Salespeople
  • Coaching Your Service People
  • Conducting a Win/Loss Analysis
  • Creating and Sharing Your Value Proposition
  • Customer Telephone Skills
  • Delivering Service Excellence
  • Expanding Business Through Referrals
  • Fundamentals of Customer Service
  • Handling Objections
  • Identifying Decision Makers and Influencers
  • Identifying Needs
  • Joint Calling
  • Managing Your Pipeline
  • Matching Needs to Capabilities
  • Motivating Your Salespeople
  • Negotiation Skills
  • Positioning for Business
  • Presentation Skills
  • Problem Resolution
  • Process Improvement
  • Qualifying
  • Questioning Techniques
  • Sharing Your Value Proposition
  • Setting Objectives
  • Targeting Your Prospects
  • Territory Management
  • Understanding Your Customer’s Business
  • Using Results Stories
  • Using Social Styles to Understand Your Customers

Design Review

Providing support with learning design and development. We offer a "fresh set of eyes" to assess designs or materials, offer creative, new ideas and options, or adapt existing materials to better meet learners' needs.

A design review typically includes feedback on:

  • Learning and performance objectives
  • Linkage to company direction
  • The core content
  • The flow/timing of the design
  • The mix of learning approaches
  • The level of interactivity
  • The expected effectiveness of the exercises
  • Recommendations for alternative/additional concepts/exercises